Privacy Policy

Last Updated: June 2, 2025

Effective Date: June 2, 2025

This Privacy Policy governs the manner in which Betstrike collects, uses, maintains and discloses information collected from users of the betstrike.com website and all associated services. This privacy policy applies to the Site and all products and services offered by Betstrike. Betstrike is owned and operated by 28 International Gaming Ltd, Registration number 16007, with registered address at PO Box 1212, Hamchako, Mutsamudu, The Autonomous Island of Anjouan, Union of Comoros. Betstrike is licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros and operates under License No. ALSI-202504011-FI1.

General Information About Data Collection

When you use our website and services, we collect information about you. We collect this information because we need it to provide you with our services and to comply with laws that apply to us. We are what is called a data controller under data protection laws, which means we decide how and why your personal information is processed. We take our responsibilities as a data controller very seriously and we implement appropriate technical and organizational measures to ensure your information is processed in accordance with applicable data protection laws.

The types of information we collect depend on how you interact with us and what services you use. Sometimes we collect information directly from you, such as when you create an account or contact us. Other times we collect information automatically, such as when you visit our website. We may also receive information about you from third parties, such as identity verification services or payment processors. All of this information helps us provide you with better services and comply with our legal obligations.

Information We Collect When You Register

To use our services, you must create an account with us. When you register for an account, we ask you to provide certain information. This includes your full legal name as it appears on your identification documents, your email address which must be valid and accessible by you, a password that you create which must meet our security requirements, a username that you choose which must be unique and not offensive, your date of birth to verify you are at least 18 years old or the legal gambling age in your jurisdiction whichever is higher, and a mobile telephone number that we can use to contact you and verify your identity.

We need this information to create and manage your account, to communicate with you about your account and our services, to verify your identity and age, to prevent fraud and money laundering, and to comply with gambling regulations and other applicable laws. If you do not provide this information, you cannot create an account or use our services. The information you provide must be accurate and current. You must update your information if it changes. Providing false or misleading information is a violation of our terms of service and may result in account termination and legal action.

Additional Information We May Request

In addition to the basic information required for registration, we may ask you to provide additional information at any time. This may include your residential address including street address, city, state or province, postal code, and country. We may also request copies of identification documents such as your passport, national identity card, driver's license, or other government-issued identification. We may ask for proof of address such as a recent utility bill, bank statement, or other official document showing your name and address. We may request information about your source of funds or wealth to comply with anti-money laundering regulations.

We collect this additional information to comply with know your customer requirements under anti-money laundering laws and regulations, to verify your identity more thoroughly, to assess whether you pose a risk of money laundering or terrorist financing, to comply with enhanced due diligence requirements for certain customers or transactions, and to protect our business and other customers from fraud and illegal activities. You may be required to provide this information before you can make certain transactions, such as large deposits or withdrawals. Failure to provide requested information may result in restrictions on your account or inability to use certain services.

Payment Information

When you make deposits or withdrawals using traditional payment methods, you will need to provide payment information. This may include credit or debit card information such as the card number, expiration date, security code, and billing address. For bank transfers, we may need your bank account number, routing number, SWIFT code, or other banking details. For e-wallet transactions, we may need your e-wallet account information.

This payment information is handled with the highest level of security. Credit card information is processed by our payment service providers who are certified to Payment Card Industry Data Security Standards. We do not store complete credit card numbers on our servers. Our employees do not have access to your full payment details. All payment information is encrypted during transmission and storage. We use multiple layers of security to protect your financial information. Your payment information is only used for processing your transactions and complying with financial regulations.

How We Use Your Information

We use the information we collect for many purposes related to providing our services and complying with our legal obligations. We use your information to create and manage your user account, including verifying your identity and age. We process your deposits and withdrawals and maintain records of your transaction history. We provide you with access to our games and betting services. We send you important information about your account, such as confirmations of transactions, changes to our terms of service, and security alerts.

We also use your information to send you marketing communications about our services, promotions, and new features, but only if you have consented to receive such communications. We use your information to provide customer support when you contact us with questions or issues. We analyze how you use our services to improve them and develop new features. We detect and prevent fraud, money laundering, and other illegal activities. We comply with legal and regulatory requirements, including reporting suspicious activities to authorities when required by law.

We conduct anti-money laundering checks using your information, which may include screening against sanctions lists and politically exposed persons databases. We verify the accuracy of the information you provide through various means. We assess your gambling behavior to identify potential problem gambling and provide responsible gambling tools. We maintain records as required by gambling regulations and anti-money laundering laws. We protect our legal rights and defend against legal claims. We may also use your information for other purposes that we disclose to you when we collect the information or with your consent.

Legal Basis for Processing

We process your personal information based on several legal grounds. The primary basis is the performance of our contract with you. When you create an account and use our services, you enter into a contract with us, and we need to process your information to fulfill our obligations under that contract. This includes processing your transactions, providing you with access to games, and managing your account.

We also process your information based on our legitimate interests. These interests include preventing fraud and maintaining the security of our services, improving our services and developing new features, marketing our services to existing customers, and protecting our legal rights and interests. We have assessed these interests and believe they do not override your fundamental rights and freedoms.

Additionally, we process your information to comply with legal obligations. Gaming operators are subject to extensive regulations, including anti-money laundering laws, gambling regulations, tax laws, and data protection laws. We must process certain information to comply with these laws, such as verifying your identity, monitoring transactions for suspicious activity, and maintaining records for specified periods.

In some cases, we process your information based on your consent. This primarily applies to marketing communications and certain uses of cookies. Where we rely on consent, you have the right to withdraw your consent at any time, although this will not affect the lawfulness of processing based on consent before its withdrawal.

Sharing Your Information

We do not sell your personal information to third parties. However, we do share your information in certain circumstances. We share information with our service providers who help us operate our business. These include payment processors who handle your deposits and withdrawals, identity verification services who help us verify your identity and comply with know your customer requirements, email service providers who help us send communications to you, cloud storage providers who help us store data securely, customer support software providers who help us manage customer inquiries, and security services who help us detect and prevent fraud.

These service providers are contractually obligated to protect your information and only use it for the purposes we specify. They cannot use your information for their own purposes or share it with others except as necessary to provide services to us.

We also share information with regulatory authorities and law enforcement when required by law or when we believe in good faith that disclosure is necessary. This includes reporting suspicious transactions to financial intelligence units as required by anti-money laundering laws, responding to lawful requests from law enforcement agencies, courts, or other government authorities, complying with regulatory audits and inspections, and reporting to gambling regulators as required by our license conditions.

We may share information with other companies in our corporate group for internal administrative purposes, to provide you with services across our platforms if applicable, and to comply with group-wide compliance programs. Any such sharing is done in accordance with applicable data protection laws.

If our business is sold or merged with another company, your information may be transferred to the new owners. We will notify you of any such change and your rights regarding your information.

We may also share aggregated or anonymized information that does not identify you personally. This information may be used for industry analysis, marketing, or other business purposes.

International Data Transfers

Our operations are international in nature, and your information may be transferred to and processed in countries other than the country where you reside. These countries may have data protection laws that are different from the laws of your country. We are based in the Union of Comoros, and your information will be transferred there. We may also transfer your information to service providers located in other countries.

When we transfer your information internationally, we take steps to ensure it is protected. These steps may include using standard contractual clauses approved by data protection authorities, ensuring the recipient country has adequate data protection laws, obtaining your consent to the transfer, or relying on other legal mechanisms for international data transfers. Regardless of where your information is processed, we apply the protections described in this privacy policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing and against accidental loss, destruction, or damage. These measures include encryption of data in transit and at rest using industry-standard encryption protocols, firewalls and intrusion detection systems to protect our networks, regular security assessments and penetration testing, access controls to ensure only authorized personnel can access personal information, security training for our employees, incident response procedures to handle any security breaches, and regular backups to prevent data loss.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account password and for any activities that occur under your account. You should notify us immediately of any unauthorized use of your account or any other breach of security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including to provide you with our services, comply with our legal obligations, resolve disputes, and enforce our agreements. The retention periods vary depending on the type of information and the purpose for which it is used.

Your account information is retained for as long as your account is active. If you close your account, we retain certain information as required by law. Financial records and transaction history are typically retained for at least five years after the transaction or longer if required by anti-money laundering laws or tax laws. Information related to legal claims or disputes is retained until the claim or dispute is resolved and any applicable limitation periods have expired. Marketing preferences are retained until you change them or unsubscribe.

After the retention period expires, we securely delete or anonymize your personal information. However, we may retain anonymized or aggregated data for longer periods for statistical or research purposes.

Your Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information. These rights may include the right to access your personal information and receive a copy of it, the right to correct inaccurate or incomplete information, the right to delete your personal information in certain circumstances, the right to restrict or object to certain processing of your information, the right to data portability to receive your information in a structured format, and the right to withdraw consent where processing is based on consent.

To exercise these rights, you must contact us using the contact information provided in this policy. We may need to verify your identity before responding to your request. We will respond to your request within the time period required by applicable law, typically within one month. In some cases, we may not be able to fulfill your request, such as when we need to retain information to comply with legal obligations or when the information is necessary for the establishment, exercise, or defense of legal claims.

You also have the right to lodge a complaint with a data protection authority if you believe we have violated your data protection rights. However, we encourage you to contact us first so we can try to resolve your concerns.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website. Cookies are small text files that are placed on your device when you visit our website. They help us recognize you when you return to our website and provide you with a better experience. We use different types of cookies for different purposes.

Essential cookies are necessary for the website to function properly. These include cookies that allow you to log into your account, remember your preferences, and maintain security. Performance cookies help us understand how you use our website so we can improve it. These cookies collect information about which pages you visit, how long you spend on each page, and any errors you encounter. Functionality cookies allow us to remember your choices and provide enhanced features. Marketing cookies may be used to show you relevant advertisements on other websites.

Most web browsers allow you to control cookies through their settings. You can choose to block all cookies or only certain types of cookies. However, if you block essential cookies, you may not be able to use all features of our website. By using our website, you consent to our use of cookies as described in this policy and our separate cookie policy.

Children's Privacy

Our services are not intended for anyone under the age of 18 or the legal gambling age in their jurisdiction, whichever is higher. We do not knowingly collect personal information from anyone under this age. If you are under the required age, you must not use our services or provide any information to us.

As part of our registration process, we verify that all users meet the minimum age requirement. If we discover that we have collected information from someone under the required age, we will delete that information and close any associated account. Parents or guardians who believe we may have collected information from their child should contact us immediately.

We take our obligations regarding children's privacy very seriously and implement age verification procedures to prevent minors from accessing our services. This is not only a legal requirement but also part of our commitment to responsible gambling.

Marketing Communications

We may send you marketing communications about our services, promotions, bonuses, and new features. We will only send you marketing communications if you have consented to receive them. You can consent during registration or at any other time by updating your preferences in your account settings.

Marketing communications may be sent by email, SMS, push notifications if you use our mobile app, or through other communication channels you have provided. Each marketing communication will include instructions on how to unsubscribe. You can also unsubscribe by updating your preferences in your account settings or by contacting our customer support.

Even if you unsubscribe from marketing communications, we will still send you important transactional and account-related communications. These include confirmations of your transactions, security alerts, changes to our terms of service or this privacy policy, and other information necessary for the provision of our services.

Third-Party Links

Our website may contain links to third-party websites or services. These links are provided for your convenience and information. We are not responsible for the privacy practices of these third-party sites. When you click on a link to a third-party site, you leave our website and are subject to the privacy policy of that site.

We encourage you to read the privacy policies of any third-party sites you visit. We cannot control how these sites collect, use, or share your information. The inclusion of a link on our website does not imply our endorsement of the linked site or service.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other reasons. When we make changes, we will update the date at the top of this policy. If we make material changes that affect how we process your personal information, we will notify you by email or by displaying a prominent notice on our website before the changes take effect.

We encourage you to review this privacy policy periodically to stay informed about how we protect your information. Your continued use of our services after changes to the privacy policy take effect constitutes your acceptance of the revised policy. If you do not agree with the revised policy, you must stop using our services and close your account.

Contact Information

If you have any questions, concerns, or requests regarding this privacy policy or our privacy practices, you can contact us through the following methods. For general privacy inquiries, email us at support@betstrike.com. For data protection specific matters, contact our Data Protection Officer at dpo@betstrike.com. You can also write to us at 28 International Gaming Ltd, PO Box 1212, Hamchako, Mutsamudu, The Autonomous Island of Anjouan, Union of Comoros.

When contacting us about privacy matters, please provide enough information for us to identify you and respond to your request. This may include your account username, registered email address, and a description of your request or concern. We aim to respond to all privacy inquiries within a reasonable time frame and in accordance with applicable laws.

Additional Provisions for Specific Jurisdictions

Different countries and regions have different privacy laws, and you may have additional rights depending on where you are located. This section provides information about additional rights and protections that may apply to you based on your location. However, this is not an exhaustive list, and other rights may apply depending on your specific circumstances and applicable laws.

For residents of the European Economic Area and United Kingdom, the General Data Protection Regulation and UK GDPR provide additional rights and protections. You have the right to be informed about how we process your personal data, which this privacy policy aims to provide. You can request access to your personal data and information about how we process it. You can request correction of inaccurate personal data. You can request erasure of your personal data in certain circumstances, also known as the right to be forgotten. You can object to processing based on legitimate interests or for direct marketing purposes. You can request restriction of processing in certain circumstances. You have the right to data portability for information you provided to us. You have rights related to automated decision-making and profiling, although we do not engage in fully automated decision-making that produces legal or similarly significant effects.

For residents of California in the United States, the California Consumer Privacy Act provides additional rights. You have the right to know what personal information we collect, use, disclose, and sell. You have the right to delete personal information we have collected from you, subject to certain exceptions. You have the right to opt-out of the sale of personal information, although we do not sell personal information. You have the right to non-discrimination for exercising your privacy rights. You may designate an authorized agent to make requests on your behalf.

For residents of Brazil, the Lei Geral de Proteção de Dados provides additional rights similar to those under GDPR. For residents of other jurisdictions, additional rights may apply under local privacy laws. We strive to provide all users with strong privacy protections regardless of location, but specific rights may vary based on applicable laws.

Compliance and Cooperation with Regulatory Authorities

We are committed to complying with all applicable data protection laws and cooperating with data protection authorities. We maintain records of our processing activities as required by law. We conduct data protection impact assessments when required. We have implemented appropriate contracts with our service providers to ensure they protect your information. We have procedures in place to respond to data breaches and will notify you and relevant authorities as required by law.

We regularly review and update our privacy practices to ensure continued compliance with evolving privacy laws and regulations. Our Data Protection Officer oversees our privacy compliance program and serves as a point of contact for privacy matters.

Conclusion

Your privacy is important to us, and we are committed to protecting your personal information. This privacy policy explains how we collect, use, share, and protect your information. By using our services, you acknowledge that you have read and understood this privacy policy. If you have any questions or concerns, please contact us using the information provided above.

Remember that you have control over much of your personal information. You can update your account information, manage your communication preferences, and exercise your privacy rights. We encourage you to take an active role in protecting your privacy by keeping your account secure, reviewing your privacy settings, and contacting us if you have any concerns.

Thank you for taking the time to read our privacy policy. We value your trust and are committed to handling your personal information responsibly and in accordance with this policy and applicable laws.